Retention
Signs a Customer Is About to Leave -- and How to Prevent It
Churn proof your business by paying attention early.
Technology for Gamification of Customer Engagement in Offline World
Many companies are seeing very positive results after using gamification for customer engagement
How Can Start-ups Ensure a High Retention Rate in their Business?
Besides traditional customer loyalty programs, small, personalized gestures go a long way in gaining and reinforcing a sense of exclusivity in the customers' minds.
People Retention Capabilities – What Businesses Must Focus On
Every employers must keep in mind these points to retain their performers.
3 Tips for Customer Retention
These tips will help you leverage your existing customers to bring in new ones.
Why More Than Half of Your Employees Are Looking for a New Job
Glassdoor released new findings from its Global Salary Transparency Survey on Equal Pay Day.
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
Why Paying a Living Wage Is Smart Business
Low wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.
Data Reveal the 7 Factors for Optimal Employee Retention
A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
A Checklist to Get Your Customer-Loyalty Program Off the Ground
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
This Software Company Can Boost Your Retention Rate
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
You Need a Real Vacation (And So Do Your Employees)
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
Getting Fickle Consumers to Buy Into Your Brand
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters
While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.