Client Relationship Management: Page 9

Growing a Business

It's Your Fault: 5 Steps to Repair A Client Relationship

Mistakes happen. What will separate you and your business from the competition is how you manage them.

Growing a Business

Building a business around high-profile clients can be rewarding, but it's not easy.

Marketing

You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.

Starting a Business

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.

Starting a Business

Expert advice to help you keep your clients happy and get the job done to their satisfaction

Growing a Business

Show each client the value you provide and do that on a regular basis.

Branding

While there is no magic formula for business success, there are plenty of lessons we can learn from magic formulas.

Thought Leaders

If you never tell people you need a break, don't be surprised when they push you to the snapping point.

Growing a Business

Does the phrase 'under-promise and over-deliver' mean anything to you?

Branding

Inspiring confidence in your ability is fundamental to entrepreneurial success but narcissism is seldom the way to do it.

Starting a Business

Here are 5 steps to make sure you get to that milestone of 100 clients very fast.

Marketing

Don't plead. Don't bribe. Don't send chintzy gift cards. Instead, focus on the little things people appreciate.

Thought Leaders

Sending holiday cards to clients and business associates is an important recognition of the relationship but there is a lot you can get wrong.

Growing a Business

The dream of large client can turn into a nightmare for those who aren't prepared.

Growing a Business

Just because a client is difficult doesn't mean you can't keep him or her happy.