Connecting with Customers: Page 2
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
Spending the Most Really Does Win the Most Customers. Here's Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
Remote Work Skeptics Are Forgetting Their Most Valuable Asset: Their Customers. Here's Why.
While there's a widely-held belief that three days a week in the office is the magic number, with a number of large companies adopting it, it's a fundamentally flawed approach. Instead, what leaders need to focus on is how hybrid work arrangements will serve customer needs.
5 Tips to Win Back Lost Customers
Here are five tips to help you get your old customers back right now.
The Founder of This Snack Brand Totally Messed Its Name Up. Here's How He Fixed It.
Turns out, most of us don't want to be reminded that we're eating a chip made out of a bird.
Your Career Is On the Line If You're Not Doing This Simple Thing
Having a solid online presence accelerates your career and gives you optionality. Yet, many knowledge workers are getting left behind because they're not investing in it.
Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.
Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.
What's It Like to Be the First U.S. Franchisee for a Successful International Franchise? This Miami Entrepreneur Is Finding Out.
Sergio Aguirre signed up to be the first stateside franchisee for the successful laundry franchise, Mr Jeff.
Want to Scale Your Business? Companies are Using These 5 Strategies Right Now to Unlock Sustainable Growth, And You Should Too.
Want to scale your business but don't know where to start? Let's look at the top trending strategies being employed by companies right now to scale their business.
How to Reconnect With Those Outside Our Inner Circle
Everyone has gone through their own challenges -- it's time to start rebuilding those relationships.
How Ryan Reynolds' Marketing Agency Keeps Making Viral Hits
Ryan Reynolds' marketing agency, Maximum Effort, regularly delivers viral hits. The trick? Bring people together.
The Playbook to Negative Reviews
Nic Faitos, Owner of Starbright Floral Design, shares his approach to critical reviews.
4 Ways to Better Connect With Your Audience
Have you been delivering content that hasn't really been "hitting home" the way that you'd like? Here's how industry experts have found success.