Customer Retention: Page 5
What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market
In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
This Is How Good A Customer Service Can Be The Most Important Business Metric
Attracting new customers is much more difficult than retaining one
Retain the Shopify Customers You Attract this Peak Shopping Season
The coming weeks will be full of parties, gifts and friends. But don't let another 'gift' slip through your fingers: a customer who's here to stay.
How Customer Conversations and Feedback Helped This Photo Company Improve Its Business Model
Matt Munson, the CEO of stock photo website Twenty20, talks about how reaching out to its enthusiastic user base improved the brand.
Four Strategies To Help Small Businesses Increase Customer Retention
A few proven tactics to satisfy both prospects and existing customers, earn their loyalty and make more income.
Your Startup Isn't a Community? Here's How to Change That
To turn consumers into community members, look beyond profit to connect with their passion.
How to Tell When It's Time to Quit and Move On
Owning your own business is always a wonderful dream. The reality isn't always so wonderful.
Don't Underestimate the Power of a Good Newsletter to Drive Business
Few tools are better for retaining and marketing to existing customers than a newsletter packed with engaging and relevant content.
5 World Cup Strategies You Can Steal to Make Consumers Passionate Fans of Your Brand
Watch the World Cup for clues as to how you can drive direct-to-consumer growth.
The One Customer Relations Tip You Need to Grow Sales
Eric Siu lays out why how your customers remember you makes a big difference to your business.
Novelty Is No Longer the Driving Force Behind the Subscription Box. Here's What Is.
Box delivery itself isn't what's thrilling customers. Brands' complete customer focus and personalization is what drives great experiences and innovations.
Put Your Mission First and You Won't Have Any Worries About Revenues
The most fun you can have in business is making money doing the right thing for every customer.
Can the 'Freemium' Model Work For You? Here's How to Know.
Offering 'freemium' products can be a smart way to acquire customers and build a lucrative business, but it's not the right move for every company.
5 Customer-Retention Tools Will Help Ensure That Your Customers Keep Loving You
Want to become a rockstar at building a base of loyal customers? Retention is key. And tools can help.
Optimize the Value of Existing Customers With Facebook's Built-in Tools
Make the most of low-cost options to engage customers, build lookalike lists of promising leads and measure your results.