Customer Service: Page 10
What Bill Gates and Steve Jobs Taught Me About Getting to Know Your Customers
Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.
'People Can't Do Good Unless They See Good': This D.C. Ice Cream Shop Owner's Generosity Started a Chain of Giving
Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.
Behind the Reviewers: What Makes a Reviewer Tick?
In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.
5 Things to Remember When Communicating With Customers
Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.
How to Retain Customers During an Economic Downturn
To weather a recession, focus on your most loyal customers.
The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?
Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.
Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.
We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?
A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her
After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.
Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead
A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.
5 Steps for Building Trust and Becoming the Go-to in Your Field
The right approach to branding can put the thought leadership mantle within your grasp.
Prioritize This Tool to Increase Customer Satisfaction During a Recession
Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.
This Is Your Secret Weapon for Better Customer Experience
Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.
This Important Website Feature Is Crucial For Your Business
The one thing you should be aware of is the power of real-time conversation with a customer.
Infusing Family Recipes with Innovative Dining
Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.
Use These Top 7 Customer Onboarding Practices to Effectively Promote a Digital Product
Let's look at seven customer onboarding practices that should be used to promote digital products.