Customer Service: Page 2
Microsoft Strikes Back at Salesforce, Announces New AI Agents That Can Take Over Finance, Sales, and Service Tasks
Salesforce CEO Marc Benioff called Microsoft's Copilot AI "disappointing" earlier this month.
Entrepreneurs Should Invest in Service, Not Just Sales — Here's How to Build a Customer-First Business
A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, long-term growth.
UAE-Based Telco du Inks Partnership with Netcracker Technology
du aims to pioneer the future of telecom services in the UAE by integrating Netcracker's cutting-edge GenAI solution, enhancing customer interactions through personalized, consistent, and multilingual support.
Why a Customer-Centric Approach Is Essential for Long-Term Success in Real Estate
Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries.
Why the Smallest Details Mean the Most in Marketing — And How to Leverage Them
Exceptional marketing happens in the details — here's how brands can use details to pack a punch and boost memorability.
This San Francisco Pizzeria Found Success By Ignoring Naysayers and Offering Something Truly Unique
Tony Gemignani, the mastermind behind Tony's Pizza Napoletana, talks about managing multiple dining concepts while ensuring top-notch customer experiences.
5 Proven Strategies for Retaining Your Best Customers
Treating your customers right also impacts your bottom line.
I Was a Highly-Paid Executive In Customer Experience. Then I Started Working Minimum Wage Jobs, And Realized Everything I'd Gotten Wrong.
It wasn't until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.
Don't Lose Your Customers Again — 6 Strategies for Creating a Customer-Centric Culture
The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within your organization.
Get Picky With Your Clients — How to Identify and Attract Your Ideal Customer
As a start-up or even an established business facing tough times, it is hard to be picky about customers. But with a little effort and thoughtful planning, you can attract more ideal customers and spend less time doing work that does not align with your business goals.
Digital vs. Personal — What's the Best Way to Communicate With Your Customers?
One of the challenges all businesses face is figuring out how much personal support to offer their customers.
You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things
Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.
Discounts and Deals Used to Be Enough to Make Loyal Customers — But Not Anymore. This Is What You Need Now.
Building brand loyalty today requires more than just low prices, discounts, deals and referrals for deeper, lasting relationships with customers.
Why Mom and Pop Stores Should Never Overlook Their Branding Strategy — And How They Can Outshine Retail Giants
Mom-and-pop stores today have as many opportunities as other businesses. If you own one, then it's time to make branding a priority to compete with your competitors.
This is What is Missing From Your Customer Experience Playbook
One-size-fits-all customer experience playbooks don't exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences.