Customer Service: Page 6

Growing a Business

Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

Leadership

It's No Longer About Competition or Cooperation. This Is the New Force That Is Driving Business Success.

The new book, "The Third Paradigm," discusses how businesses should harness the power of consumers who want a say in creating and improving the products and services they buy.

Leadership

Recession Fears Still Haven't Gone Away — Here's How This Strategy Can Save Your Small Business in a Downturn.

Recession fears are on every business owner's mind, which means we all want to get — and keep — more customers. Building strong relationships with them can help protect the small business owner during a downturn, so here's how you can automate this process.

Leadership

10 Expert Principles For Designing Better Customer Service Satisfaction Surveys

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.

Growing a Business

5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results

Lean management principles can be applied to many essential parts of a company, including production, supply chain management, customer service and administrative processes

Science & Technology

How to Use AI to Drive Growth and Improve Customer Interactions

Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.

Growing a Business

Expert Advice for Supercharging Your Business's Customer Service Training

Service culture guide Jeff Toister shares his tips on how to provide employees with effective customer service training to impress your customers.

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Leadership

How to Create Customer Love in a Category That People Hate

Ed Evans, CEO of Consumer Cellular, shares his advice for fostering loyalty inside and outside your company.

Leadership

Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most

There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.

Leadership

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Leadership

This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast

You must be willing to embrace this one essential ingredient of exceptional customer service.

Leadership

Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.