Customers: Page 8
The Customer Isn't Always Right, But They Should Be Treated Right — Here's Why It Really Matters (and How to Keep Them Happy)
Why you must learn to treat all of your customers with the same respect, integrity and urgency.
Buying Prospect Data Seems Like an Easy Hack for Getting More Customers. But Is It the Right Move?
Purchasing potential customer info in an effort to expand a client base can be tricky. Keep these key points in mind as you consider it.
How I Eliminated the Sales Funnel By Focusing On This One Business Strategy
It's time to rethink your sales model and focus less on sales and more on service.
5 Strategies to Protect Your Company's Customer Service from AI Pitfalls
While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.
Silent Signals — How Top Sellers Anticipate Customer Needs
Now, more than ever, buying decisions made by customers and prospects involve multiple people. To understand what's on the minds of your customers, you need to track the activities of several types of buying influencers.
Setting a New Standard for Customer Service
In this episode, hear how Ben and Jenny McAvoy, owners of Insectek Pest Solutions, prioritize communication and put customers at ease in the face of stressful pest encounters.
Who Is Your Ideal Customer? 4 Questions to Ask Yourself.
Uncovering your target audience's wants and needs can set your business apart.
5 Essential Elements of Your Industry Trends Plan
What you need to include in the market analysis section of your business plan.
How Reviewers Can Help Local Businesses Thrive
In this episode, Gwyn C., a Yelp Elite reviewer, reveals an insider's perspective on how she writes online reviews and provides examples about how small businesses can leverage customer feedback.
Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now
If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
How to Use Predictive Analytics for Improved Marketing and Customer Satisfaction
For any business, predictive analytics paves the way for personalized interactions that drive meaningful engagement at every stage.
Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.
Building a Tight-Knit Community as a Small Business
The owners of The Little Giant Muay Thai revolve their business around building a community, helping them rank #3 in Fitness & Instruction our America's Favorite Mom & Pop Shops List.
The Opportunities We Unlock As Solopreneurs
In this episode, Angela Shen, owner and founder of Savor the Wild Tours, discusses starting a new business and changing her approach after selling her first business, Savor Seattle.
10 Expert Principles For Designing Better Customer Service Satisfaction Surveys
Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.